Right-shore Analysis & Outsourcing Assessment

Contact Thames Transformation Partners for detail infromation.

The latest buzzword in a Shared Services environment now is Right-shoring. Offshoring and nearshoring might now be considered things of the past with Right-shoring taking the front stage. And rightly so.

What is Right-Shoring?

It is all about restructuring the workforce of an organisation and finding the ideal mix of jobs that can be performed locally or moved to international locations. Many organisations across the world have already adopted the right-shoring business model to stay ahead of their competitors.

Why should you consider Right-shoring?

Right-shoring is considered to be a better option for varied industries. Products that gain the most from this business model include one or a combination of these characteristics – short lead times, complexity level, large size or weight of the product, variable demand, and intellectual property concerns. 

A bespoke right-shoring analysis may include a range of balanced activities that could be easily relocated to a nearby offshore location in a captive, hybrid, or outsourced environment and kept in locations close to the customer location. Usually, the complex activities, such as customer interactions and communication are kept at the domestic base while the lesser complex activities like the enabling services are moved to an off-shore location.

What are the benefits of Right-Shoring?

  • High quality services and competitive pricing: With right-shoring you can always be assured of top-notch services. When your organisation performs the complex activities in-house, you are better equipped to focus on the quality of the end product. Simultaneously, outsourcing the non-core activities of the business to an offshore location means greater cost-savings for your company.
  • Increased business efficiency and productivity: The primary objective of every organisation is to experience increased levels of efficiency and productivity. And right-shoring can make your business achieve both of these simultaneously. Instead of overloading your staff with non-critical work that is as important for your business, you can outsource some of these non-complex work to right-shoring providers.
  • Improved client/customer relationships: Customers play an integral role in any business. With an increasing number of businesses outsourcing their contact centres and the representatives not being equipped enough, the customers end up being frustrated as they are not able to find the right answers to their problems. By adopting the right-shoring model, you can still outsource a larger part of your customer service to an offshore location, but keep time aside to resolve the complex queries yourself. This will lead to enhanced customer satisfaction and a better version of your offering.

Why Thames Transformation Partners?

Having been involved in assisting organisations conduct successful right-shore analysis and outsourcing assessments across the globe for more than two decades, Thames Transformation Partners is very familiar with all of the details outlined above. Contact us any time so that we can assist you with a cost/benefit analysis.

Thank you for your interest in Thames Transformation Partners. Please let us know how we can help create value in your business