Optimisation and Rebooting

Contact Thames Transformation Partners for detail information.

Whether you have recently developed and implemented the Shared service business model or you have an existing one, that is not performing at its peak, you need to take the next step – optimise your shared services.

Implementing shared services solutions is not just about scaling your business. If you focus on only increasing the scope and the volume of your business without evaluating the issues of your current shared services organisation (SSO), you are definitely setting yourself up for failure.

What do you exactly mean by next-generation shared services?

To make it simple for you, it can be described as an organisation where the focus is shifted from a ‘functional’ mode to ‘as a service’ offering.  

As an increasing number of organisations are continually focusing their efforts and energies on core competencies to benefit from strategic opportunities and needs,  next-generation shared services will have to be more stable, optimised, and technologically sharp. The prominent benefits of next-generation shared services are as follows:

  • Agile: Synthesises technology and finances support and business processes 
  • Efficient: Is standardised, streamlined, automated, and focused 
  • Capable: Obsessed about serving customers and is aligned to a business structure 
  • Adaptable: Develops a robust client interaction framework and infuses process enhancement 
  • Proactive: Focuses on building an enterprise supporting strategy skillset

The next-generation shared services are strategically placed for scalable capacity and sustainable continuous improvement. These are designed to:

  • Embrace a hybrid workforce 
  • Leverage digital transformation and acceleration
  • Be a value-added partner to deliver core services
  • Support decision making and build influence

Our Service Offerings

With more than two decades of experience in managing shared services projects across the world, Thames Transformation Partners optimisation and rebooting services include: 

  • Implementing a shared services assessment tool 
  • Developing a successful client interaction framework 
  • Designing meaningful performance metrics 
  • Developing effective change management strategies 
  • Optimising functions, systems, and processes for continuous improvement
  • Deploying Robotic Process Automation-as-a-service (RPaaS)
  • Choosing the right technology to enable the workforce

Thank you for your interest in Thames Transformation Partners. Please let us know how we can help create value in your business